Returns Policy

YMR 14-DAY SATISFACTION GUARANTEE:

You can return your purchase for any reason for exchange or refund up to 14 days from date of invoice. Proof of purchase from YMR is required for all returns. Products sold on a “Final Sale” basis cannot be returned.

Final Sale Products. Products sold on a “Final Sale” basis include:

  • Custom items or designated Sourced Products
  • Emergency response items
  • Items Marked “Non-Cancellable” and/or “Non-Returnable”

Returns Process. If you need to return an item you can ship it back to YMR, contact us directly. When returning a product, please do the following:

  • Carefully package the item(s) and include the packing slip with reason for return written on packing slip. If the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.
  • Indicate whether you would like a replacement product or a credit.
  • Ship the package to YMR.
  • Please prepay shipping – YMR does not accept Cash on Delivery.

YMR Cancellation Instructions. Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact YMR Directly and we will do everything we can to accommodate your request. If you no longer need an item in your order, please return it.